On Monday, the Long Beach Utilities Department launched its MyUtilityPortal, intended to make the utility payment process more efficient, accessible and user-friendly.
The new customer service system will allow residents to manage their water, sewer, natural gas and refuse services in real-time all on one platform. MyUtilityPortal users will be able to see current and projected bills, schedule services online and receive bill notifications.
Activities Utilities customers must create a new MyUtilityPortal account login to access their billing information.
“With the launch of MyUtilityPortal, we are making it easier than before for Long Beach utility customers to stay informed and in control of their utility services,” said Anatole Falagán, General Manager of Long Beach Utilities, in a public statement. “This is a major step forward in our ongoing effort to modernize and streamline service delivery.”
MyUtilityPortal features include:
- 24/7 account access to view water, sewer, gas, and refuse billing and usage
- Projected bill estimates based on real-time usage patterns
- Online service scheduling, to reduce the need to call for appointments
Customers who currently pay in-person may continue to do so at Long Beach City Hall (411 West Ocean Boulevard) Monday-Friday between 7:30 a.m. and 4:30 p.m. or at their local 7-Eleven, CVS, Walgreens, Dollar Tree, Food4Less, or Ralphs locations.
Those who prefer to pay over the phone can keep making their payments and receive utility billing assistance by calling 562-570-5700.
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