The City of Long Beach announced Tuesday that the “Alert Long Beach” emergency alert platform was recently impacted by a cybersecurity attack.
Alert Long Beach is run by a third-party company that was recently acquired, transitioning Long Beach resident’s data from OnSolve CodeRED to Crisis24. The cybersecurity incident occurred on the old platform and may have compromised residents’ names, addresses, email addresses, phone numbers and passwords associated with users’ profiles.
Long Beach residents who may have reused their Alert Long Beach password for any other personal or business accounts are strongly encouraged to change those passwords immediately.
The breach did not impact the City’s technology or infrastructure, according to a statement from Long Beach. Crisis24 said in a statement the current platform was not breached, is secure and data was not compromised.
According to Crisis24, personal information such as date of birth and social security numbers were not impacted as users do not provide that information to access the platform.
Residents with concerns or questions about this incident can contact Crisis24 directly at 866.939.0911 or crsupport@crisis24.com.
To review the Crisis24 notification sent to the City, as well as a list of frequently asked questions, visit the City’s Disaster Preparedness webpage.
Residents with questions or concerns about emergency notifications in Long Beach may contact the Department of Disaster Preparedness and Emergency Communications at LongBeach-EOC@longbeach.gov.
